IT advisory services

Today, digital services are becoming more complex. There’s increased demand for:

• a focus on customer service
• value for money
• flexibility
• meeting specific user needs

Whether you’re transforming or managing your digital services, we can identify ways for you to achieve business value and adapt to the new digital landscape.

We work collaboratively with you to understand your digital vision, and help you achieve it. We offer advice and guidance across all areas of digital strategy, and can assist you on cloud strategy, hosting and digital services.

As well as our expertise in managing digital services, we also have a unique understanding of digital in government. As a government organisation with extensive experience working with UK and international governments, we know the concerns you face.

Our expertise is demonstrated by our accreditations, especially:

• ISO 20000 (IT service management)
• ISO 27001 (information security management)
• ISO 9001 (quality management)

How IT advisory services work

Our experts work with you to understand your goals, and provide the support you need to meet them.

We combine our collaborative approach with an adaptable and flexible delivery framework that supports a ‘waterfall’ or ‘agile’ delivery methodology. We also use best practice and the most appropriate technologies.

We give advice on three areas:

• IT strategy
• service integration and management (SIAM)
• IT service management (ITSM)

IT strategy

A well-documented IT strategy that supports and underpins organisational objectives is essential.

We can guide you, whether you’re facing challenges or starting a digital transformation.

It’s important to balance IT investments that deal with current concerns and also deliver long-term value. We help you define a strategy that’s appropriate both for your current situation and for where you want to be.

Once we’ve established your position and aims, we can improve your strategy using different methods, including:

• evaluating and calibrating your strategy
• creating a clear IT architectural view
• reviewing and defining your digital operating model

Making sure these areas are done properly will help with decision-making, planning and keeping stakeholders informed.

Service integration and management (SIAM)

SIAM is an approach that allows you to manage multiple suppliers and integrate them into a single organisation for the user.

We tailor our service to meet your requirements. We can assist your existing team, work alongside them or deliver an entire SIAM service.

We bring together multiple suppliers and consistent processes under a single, end-to-end service management regime. We aim to deliver SIAM to exacting user needs, and follow the UK government’s digital services standard.

IT service management (ITSM)

A focus on customer experience and service is increasingly important in IT. This therefore increases the importance of getting ITSM right.

We provide several well-established customer-facing services, including a 24/7 year-round service desk. Our expertise comes from running these services, and is further demonstrated by our accreditations.

We can support your ITSM in several ways, including:

• developing an ITSM governance strategy
• establishing ITSM maturity effectively
• advice and guidance on best practice

We provide advice and guidance on operational support and delivery in:

• service desk
• configuration management
• incident management
• change management (technical/operational)
• problem management