Executive team

Chief Executive Officer

Mike is the Chief Executive Officer of FCDO Services, appointed in September 2021. He is responsible for setting the vision and direction of the organisation, and for leading the Executive Directors in providing a high quality, competitively priced service to our customers and partners.

He has an engineering background and a career with over 25 years of leadership experience. Working on complex, large-scale infrastructure and projects, he has led transformations of businesses for large multinational corporates including British Rail, Alstom, Royal Dutch Shell and Centrica Energy.

Mike is a chartered engineer, a Fellow of the Institution of Mechanical Engineers and a Sainsbury Management Fellow.

He is Vice-Chair of the Board of Hymers College.

Chief of Operations

Clare is responsible for the effective operational delivery and continuous improvement of our secure property, technology and security projects and service management.

As a FCDO Services Board member and Executive Director, she advises the CEO and Board on all aspects of operations. She also supports the CEO in the development and delivery of our strategic framework, governance and capability to drive improvements in customer, financial and delivery performance across the business.

Clare joined FCDO Services in June 2024. She has extensive senior leadership experience in operations and manufacturing technology.

Previously she was Managing Director at the Manufacturing Technology Centre – an independent research facility specialising in improving manufacturing technologies and skills through industry-academia partnerships. Before this, Clare spent ten years as a Group Operations Director at the construction company Saint-Gobain.

Chief Financial Officer

Tim is responsible for our finance, procurement and corporate risk management. After a long period of covering the role on an interim basis, he was formally appointed on 3 October. He previously served as our Director of Finance.

Tim joined FCDO Services in 2021 from the Ministry of Defence, where he led the RAF’s finance transformation team and worked with the RAF Board to promote innovation and diverse thinking.

Prior to this he was Director of Finance at the Defence Storage and Distribution Agency, part of Defence Equipment and Support, where he was part of an Executive team brought in to drive efficiency and improve the quality of service.

Tim has been a member of the Chartered Institute of Management Accountants since 1996.

Director of Customer Relationships and Strategy

Lisa leads on the development of the organisational strategy and corporate plan, working collaboratively with partners and internal teams to produce a clear, focussed, and engaging vision and direction. She is responsible for ensuring we have strong relationships and robust commercial arrangements with the Foreign, Commonwealth and Development Office (FCDO), and our customers across government and internationally.

Lisa joined FCDO Services in June 2024. She has a background in senior commercial roles in consumer products, currency and global manufacturing organisations.

Previously Lisa was Sales and Marketing Director at the Commonwealth Mint and Philatelic Bureau, and the Head of International and Retail Sales at The Royal Mint, the world’s largest export mint, sole manufacturer of UK coinage and a Government owned company, 100% owned by HM Treasury.

Director of Engineering and Operations

George is responsible for the successful delivery of all security and infrastructure, major projects and individual projects from other government departments. His remit ensures the organisation has a robust project, design and delivery team that ensures excellence for our customers.

George’s background is in engineering and has previously held senior leadership positions with Arup, Atkins, Capita and Haden Young. George is a Chartered Engineer and a Fellow of the Chartered Institute of Building Services Engineers.

Director of Global Services

Jonathan leads the strategic management of our global services and secure logistics function to maintain optimum delivery for our customers, especially the Foreign, Commonwealth and Development Office and its partners.

He is accountable for the project and service delivery and global logistics performance across our four regions – the Americas, Asia-Pacific, Europe and Central Asia, and Middle East and Africa. Jonathan also has oversight of our renowned King’s Messengers and Diplomatic Bag Service, which delivers items securely across the world for the UK and other governments.

Jonathan joined the Executive Team in May 2024, after a long career within the organisation as a talented technical expert and senior leader.

He previously served as our Head of Region for the Middle East and Africa, and has a wealth of experience and in-depth customer knowledge from completing postings worldwide as a Technical Works Officer.

Director of Technology and Operations

Liz has responsibility for delivering digital services and projects to central government departments and users globally, with a particular focus on increasing digitisation and automation.

She has worked in the civil service for 26 years. Prior to her current role she worked for the Ministry of Justice for 20 years in both operational and IT roles managing large programmes of work. Liz’s achievements include building the first online claims system, the first secure data transfer from legal practices directly into the civil case management systems and also leading one of the first Government Digital Service exemplars.

Liz is passionate about the move to adopt digital technology within government and strongly supports the government’s technology strategy.

Director, People

Gayle controls the Human Resources function of the business with responsibility for how the organisation is led and managed. She is accountable for the formulation of strategies around people, policy, advice and operations that support delivery of the organisation’s strategic goals and business plans. This includes reward, health and welfare, employee relations, talent and development, and recruitment.

Chief of Staff and Director of Communications

Suzanne is responsible for advising and supporting the Chief Executive Officer in their day to day running of the organisation. As Director of Communications she is responsible for overseeing FCDO Services’ internal and external messaging and brand. She is also a member of the FCDO Services Executive Board.

Suzanne has an extensive background in central government and joined FCDO Services in 2016. She has broad ranging knowledge and experience in governance, policy development and in Ministerial and Parliamentary matters.